Contact

The form below is the direct route to the people who build and write The Face Shape Detector. It delivers to the same inbox as [email protected], and a person reads it, not an autoresponder.

Replies to most messages go out within two to three business days. Anything sent on a Friday evening or over a weekend usually gets answered on the following Tuesday or Wednesday, and holiday periods run longer. We'd rather say that plainly than promise an hour we cannot keep. Urgent and health-related messages belong somewhere else entirely: contact a qualified professional or your local emergency service.

Nine kinds of message arrive here regularly, and each has its own section below: general questions, reports of an inaccurate result or a factual error, privacy and data requests under the GDPR or the CCPA, advertising and partnership approaches, press inquiries, requests to embed a tool, bug and accessibility reports, the subjects this channel cannot handle, and what happens to the data you send. Submissions are kept 24 months after the final message in a thread, then deleted.

One thing to settle first: never attach a photograph. Analysis on this site runs entirely inside your browser through Google MediaPipe, so no image is transmitted to, received by, or stored on our servers, and no upload endpoint exists to receive one. Describe the conditions in words and we have everything a picture would give us.

Before writing, the FAQ is worth a look. Roughly half the messages we receive are answered there in more detail than a reply can manage, particularly questions about where photo analysis happens, why a result changed between two photographs, and why the tools report percentages instead of a single verdict.

General questions

General questions that fit none of the categories below are still welcome. Tell us what you were trying to do, what happened, and what you expected instead. Three specific sentences help us far more than a page of description, and they get a faster answer.

Every message gets read. Replies don't always follow for automated outreach, unsolicited link-building offers, or guest post pitches, and guest posts are declined as a matter of policy. Accuracy reports sit at the opposite end of that scale.

Reporting an inaccurate result or a factual error

Accuracy reports are the messages we most want. Whether a tool returned something you believe is wrong, or an article states something out of date or incorrect, include as much of the following as you can:

• The exact page URL, copied from the address bar.
• What you expected, and what came back instead, including the percentages shown if the tool displayed them.
• Your browser and version, your device, and your operating system. For example: Chrome 128 on a Pixel 8, Android 15.
• For photo tools, the conditions: lighting, head angle, distance from the camera, whether you wore glasses, and whether hair covered your forehead or jawline.
• For article corrections, the specific sentence you believe is wrong and, where possible, a source.

Please don't attach a photograph. Our systems cannot receive images, we don't want them by email, and one wouldn't help us investigate. Written conditions give us everything needed to reproduce the problem.

Confirmed factual errors in articles get a dated correction note on the page. Tool issues are logged and fixed in a later release, and we'll tell you which one. Requests about your own data follow a different route.

Privacy and data requests

Privacy requests under the GDPR, the UK GDPR, the CCPA or CPRA, or a comparable law in your jurisdiction, all come through this form. That covers access, correction, deletion, portability, restriction, objection to processing, and opting out of the sale or sharing of personal information.

State in the subject line which right you are exercising and under which law. In the body, give the email address you used when you last wrote to us and the approximate date of that message, so we can find the record.

A practical limit applies here. Because no account system exists on this site and no photograph ever reaches our servers, the only personal data we are likely to hold about you is a contact form submission and an entry in our server access logs. Never used the form? Then we almost certainly hold nothing that identifies you.

Identity confirmation asks only for what is proportionate. Replying from the address you originally wrote from is normally enough, because that is the identifier the record is keyed on. Where a request concerns a different address, we may ask one or two questions about the original message, its approximate date or subject, to confirm the request is genuine. Identity documents are never requested, and you should not send them. Verified requests get a response within 30 days, or one month where the GDPR applies, and we'll say so if a lawful extension is needed.

For cookie and advertising data held by Google rather than by us, the controls at https://adssettings.google.com and https://tools.google.com/dlpage/gaoptout act directly on Google's systems. Deleting data from Google's servers on your behalf is beyond us. Commercial approaches, by contrast, are entirely ours to answer.

Advertising and partnerships

Advertising inquiries, sponsorship of a content series and commercial partnerships all need the same details: mark the subject line for advertising and include your company, the campaign or product, your timescale and your budget range. Vague introductory emails without any of that are the slowest to get a reply.

Two things up front. Display inventory currently runs through Google AdSense, so direct placement is limited. And we accept no payment for editorial coverage, links inside articles, or favorable treatment of a product in a tool recommendation. Sponsored content, if it ever runs, would carry a label on the page. Journalists get a warmer welcome.

Press and media

Press and research inquiries are welcome. Give us your outlet, your deadline and the specific question, and we'll meet the deadline where you allow more than a few hours.

On the record, we can discuss how in-browser landmark analysis works, why a client-side architecture was chosen over server-side processing, the limitations of automated face classification, and the difference between a style framework and a scientific taxonomy. We will not comment as medical or psychological experts, and we will not endorse a claim about attractiveness scoring that our own disclaimer contradicts.

High-resolution logos and a short factual description of the site are available on request, as is permission to run a tool on your own pages.

Embedding a tool on your site

Embedding requests come from salons, opticians, stylists, educators and publishers. Get in touch with the tool you want, where it would appear, and roughly what monthly traffic that page sees.

It works because the analysis is client-side, so nothing has to be proxied through your server or ours. We ask for attribution and a link back to the source page, and we ask that results are never presented as a professional or diagnostic assessment. Terms get confirmed in writing before you deploy anything. Broken things, meanwhile, should reach us as fast as possible.

Bugs and accessibility

Bugs are worth reporting in every form: a tool that will not start, a camera that will not open, a layout that breaks at a particular width, a result that fails to render, a link that goes nowhere.

Accessibility reports take priority over other bug reports and over feature work. If you hit a barrier, an unlabeled control, an element unreachable by keyboard, a focus trap, insufficient color contrast, a result no screen reader announces, motion that cannot be reduced, tell us. Include your assistive technology and version, the page, and what you were trying to do. Accessibility reports get acknowledged within two business days, with a plan and a date. Some requests, though, we cannot take at all.

What this form is not for

Medical, dermatological and psychological questions get no answer here. We are not clinicians. If something about your skin, your face, your body or your mental health concerns you, see a qualified professional. Nothing on this site substitutes for that, and a reply from us would be worse than useless, because it would delay you.

Requests to analyze a photograph on your behalf, or on behalf of someone else, are equally impossible. There is no photo upload endpoint on our servers, because every tool runs its analysis inside your own browser using Google MediaPipe, so no technical route exists for an image to reach us through the site. Photographs emailed to us are deleted unopened. Please don't send them, least of all pictures of anyone who has not consented.

Identifying a person from an image, or anything that would help you analyze someone without their knowledge, is declined outright.

What happens to what you send

Your name, email address, subject line and message are written to our database so we can read and answer them. That is the entire purpose. The submission also generates an ordinary server log entry holding your IP address, timestamp, browser user agent and the page you submitted from, which is the same log every request to the site produces.

What you send gets used to answer you and, where relevant, to fix the problem you reported. No mailing list. No selling or renting your details. Nothing shared with advertisers. A third party sees it only where a service provider needs access to operate the site, meaning our hosting and database provider and our email provider, or where the law compels disclosure.

Submissions are retained for 24 months from the date of the last message in the thread, then deleted. We keep them that long so the history is there if you write again about the same issue. Records tied to a legal claim, a rights request we must evidence, or a suspected abuse pattern may be kept longer, and only while that specific purpose lasts. Server access logs are discarded sooner.

You can ask us to delete your submission before the 24 months elapse. Say so in the message, or write again afterwards, and it goes once the conversation closes. Our privacy policy sets out the full detail, including the lawful bases and your rights under the GDPR and the CCPA.

Editor note: replace this line with the registered legal entity name and postal address of the site operator, which some jurisdictions require to be published on a contact page.

To recap the route: the form above reaches the same inbox as [email protected], a person reads it, and most replies go out within two to three business days. Nine kinds of message have a home here, from general questions and accuracy reports through privacy requests, advertising, press, embedding, and bug and accessibility reports, to the subjects we decline.

Never attach a photograph. Analysis runs inside your browser through Google MediaPipe, no image is transmitted to, received by, or stored on our servers, and no photo upload endpoint exists, so a written description of the conditions is what helps. Medical questions belong with a clinician. What you do send is stored for 24 months from your last message, used only to answer you, and never sold.

Questions about any of it also reach [email protected].